Good morning, my name is Giuseppe.
Hospitality professional based in Chamonix Mont-Blanc, I support owners and businesses in short-term rentals, hotels and restaurants to improve performance and service quality through a hands-on, practical approach: day-to-day operations, revenue management, and OTA management (Airbnb, Booking, Abritel/Vrbo).
My goal is simple: a strong guest experience + a smart pricing strategy + an impeccable organization..
Background
Cham’Concierge Immobilier — Chamonix | Founder & Manager (2019 – Present)
Hospitality & real-estate business management: hands-on operations, client/owner relations, vendor coordination, quality standards, and digital presence.
Park Hôtel Suisse 4 — Chamonix | Receptionniste Tournant (2018 – 2019)*
Guest reception, check-in/check-out procedures, cash handling, coordination with the housekeeping department, management of emails and special guest requests, reception area maintenance.
Hôtel Rocky Pop 3 — Les Houches | Receptionist (2018)*
Guest welcome, check-in/out, cash handling, and coordination with teams to ensure a smooth guest experience.
Mercure Chamonix Centre 4 — Chamonix | Assistant Housekeeper / Housekeeping (2017 – 2018)*
Quality standards, task organization and monitoring, planning support, and operational coordination.
Hasu Restaurant — Alba, Italy | Floor Manager (since 2014 – seasonal/off-season)
Dining room management, supplier ordering, bar/lounge events, service, and guest experience.
Restaurants & venues (France / Italy) | Chef de Rang / Assistant Maître d’Hôtel (2014 – 2017)
High-end service experience (Megève, Saint-Tropez, Milan, Corsica): section management, service pace, guest relations, and operational rigor.
How I Work
I work with a clear method—no “magic tricks”:
Quick diagnosis: positioning, pricing, listings, processes, and friction points.
Profit-driving priorities: what immediately improves revenue, reviews, and operational flow.
Standards & processes: checklists, guidelines, cleaning quality, incident management.
Performance management: calendar, restrictions, promotions, monitoring, and optimizations.
Professional communication: guests / teams / owners — calm, precise, efficient.
In short: service tradition + performance mindset + hands-on execution.
Short-Term Lettings
I optimize and structure a short-term rental operation from listing to check-out.
Pricing strategy and seasonality (events, minimum stay, positioning)
OTA management: Airbnb, Booking, Abritel/Vrbo (calendars, rules, promotions)
Listing optimization (photos, copy, amenities, standards)
Hands-on operations: check-in/out, cleaning, linen, maintenance
Review, complaint and “service recovery” management (fast and professional)
Owner reporting and operational recommendations
Ideal for: owners, concierge companies, and managers who want higher performance with a solid, reliable organization.
What I Do
HOTELS • REVENUE MANAGEMENT • OTAs
I combine front office and performance: service, distribution, and pricing.
Revenue management: pricing strategy, restrictions, forecasting (based on your needs)
OTA management: extranets, offers, content, conversion
Reception operations: guest welcome, procedures, incident management
Internal coordination: housekeeping, maintenance, quality standards
Guest experience improvement: follow-up, feedback, and ongoing optimizations
Ideal for: hotels and serviced residences that want to regain control of revenue and service.
RESTAURANTS • FLOOR MANAGER • MAÎTRE D’HÔTEL
I run service like clockwork: team, pace, guest experience, and sales.
Team management and standards training
Service organization: briefings, table assignment, timing, quality control
Guest relations and loyalty building
Complaint handling with class (and results)
Smart upselling / revenue optimization (without pushing)
Ideal for: venues that want smooth service, a well-structured team, and a genuine guest experience.
FAQ
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Because I combine hands-on operations with performance. I don’t give “theoretical” recommendations: I know what truly works in real-life conditions (seasonality, emergencies, reviews, teams, the unexpected) and I implement solutions that are simple, practical, and measurable.
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A smoother organization (processes, checklists, standards, quality)
Better performance (pricing, restrictions, calendar, OTA conversions)
A stronger guest experience (welcome, communication, service recovery)
Calmer day-to-day management (fewer emergencies, more anticipation)
A business mindset without losing the elegance of service
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Short-term rentals (management and optimization), hotel revenue management, OTA management, and on the restaurant side: floor manager / maître d’hôtel (standards, team leadership, guest experience, upselling).
Passions
Golf & Tennis
Based in Chamonix Mont-Blanc, I regularly play golf (handicap 21.9), at Esery, Chamonix and Evian as well as tennis with friends in Chamonix. Two sports that reflect my approach in hospitality: discipline, precision, consistency, and a strong sense of pace.
